Map of Relevant Web-based AI Tools
A map of 25 web-based AI tools for retail MSMEs assessed by the project consortium against the requirements outlined in the Ethics Guidelines for Trustworthy Artificial Intelligence by the High-Level Expert Group on AI set up by the European Commission.
Disclaimer: The assessment of the tools was conducted based solely on vendor documentation accessible at the time of review. The project consortium does not guarantee the accuracy, completeness, or reliability of the information and assumes no responsibility for any decisions or actions taken based on this assessment.-
AlgoliaAlgolia is an AI-driven search and discovery platform that helps businesses deliver fast, accurate, and personalised search experiences. Its capabilities include instant search results, typo tolerance, dynamic filtering, and content recommendations. The platform’s AI continuously learns from user interactions, improving relevance and engagement over time. It is widely used in e-commerce, media, and SaaS industries to enhance user experience and drive conversions by making information and products easy to find.
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Anaplan
Anaplan for Retail is a cloud-based planning and performance management platform designed to help retail businesses optimise operations, forecast demand, and enhance decision-making. It integrates data from various sources to provide real-time insights, enabling retailers to streamline inventory management, improve financial planning, and align merchandising strategies.
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Blue Yonder AI
Blue Yonder is an AI-driven platform focused on supply chain management and retail optimization. It uses machine learning to forecast demand, automate inventory replenishment, and optimize pricing strategies. By analysing vast amounts of data, Blue Yonder helps businesses reduce waste, improve order fulfillment, and adapt to market trends in real time. Its solutions enable companies to operate more efficiently and respond proactively to customer needs.
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CB4
CB4 is an AI-powered retail solution that enhances in-store operations by identifying and rectifying execution issues that impede sales. Utilising machine learning algorithms, CB4 analyses point-of-sale (POS) data to detect patterns indicating when high-demand products are underperforming due to factors such as stockouts, improper shelving, or pricing discrepancies. The platform provides store managers with actionable recommendations to address these issues, thereby improving product availability and customer satisfaction. CB4 integrates seamlessly with existing retail systems, enabling retailers to optimise store performance without significant infrastructure changes.
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Clerk io
Clerk.io is an AI-powered personalization platform designed to enhance the eCommerce experience by delivering tailored product recommendations, personalised search results, and targeted email marketing. By analysing customer behaviour and preferences, Clerk.io enables online retailers to provide a more engaging and relevant shopping experience, ultimately driving sales and customer loyalty. The platform integrates seamlessly with various eCommerce systems, including Shopify, WooCommerce, and Magento, making it accessible to a wide range of online businesses.
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DataRobot AI platform
DataRobot is a leading enterprise AI platform that automates the process of building, deploying, and managing machine learning models. It enables users, even those with limited technical expertise, to leverage AI for predictive analytics. DataRobot supports end-to-end AI lifecycle management, from data preprocessing to model monitoring. Industries such as finance, healthcare, and retail use DataRobot to gain actionable insights, improve operational efficiency, and innovate their business processes.
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Drift by Salesloft
Drift is a conversational AI platform designed to improve customer engagement through real- time interactions. It offers chatbots, live chat, and automated email outreach to streamline sales and marketing efforts. Drift’s AI helps businesses qualify leads, book meetings, and answer common customer queries instantly. By enabling seamless communication between businesses and website visitors, Drift accelerates the buyer journey, enhances customer satisfaction, and improves conversion rates.
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Dynamic Yield
Dynamic Yield is a comprehensive personalization platform that employs AI to create seamless and tailored customer experiences across digital channels, including websites, mobile apps, email, and in-store. It provides businesses with tools for A/B testing, real-time content and product recommendations, and segmentation based on user behavior. Its machine learning algorithms predict customer preferences, enabling marketers to deliver highly relevant and engaging experiences, driving higher conversion rates and customer satisfaction.
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Einstein
Salesforce Einstein is the AI-powered layer across the Salesforce ecosystem, designed to make CRM processes smarter and more efficient. Einstein provides capabilities such as predictive analytics, automated data entry, and intelligent lead scoring. It also includes tools for natural language processing, sentiment analysis, and recommendation engines. These features help businesses personalize customer interactions, improve sales forecasting, and automate repetitive tasks, enabling teams to focus on building strong customer relationships.
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Forethought AI
Forethought is an AI-driven platform designed to enhance customer support by automating and assisting customer care teams. It offers a comprehensive suite of tools that streamline various aspects of customer service, including ticket resolution, workflow optimization, and knowledge management. Forethought integrates seamlessly with major customer support systems, making it accessible to a wide range of businesses aiming to improve their customer service operations.
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Fynd Platform
Fynd is a modular retail commerce platform that offers businesses the flexibility to create, manage, and scale their online and offline operations. The platform supports omnichannel retailing, enabling seamless integration across web, mobile, social media, and in-store experiences. AI-powered tools within the Fynd ecosystem help retailers improve inventory management, predict demand, and personalize customer interactions, ensuring an efficient and engaging shopping experience.
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Hivery
Hivery is an AI-powered platform focused on optimising retail space and assortment planning, designed to help retailers make data-driven decisions regarding product placement and inventory management. By using advanced machine learning algorithms and data analytics, Hivery allows retailers to maximise shelf space efficiency and ensure that their product assortment aligns with consumer demand. The platform integrates seamlessly with retail data sources, making it accessible to a wide range of retail environments.
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IBM Watson Commerce
IBM Watson Commerce combines AI and advanced analytics to transform digital commerce. It provides solutions for personalized marketing, customer engagement, and supply chain optimization. By leveraging Watson's cognitive capabilities, businesses can analyze customer data to deliver more relevant product recommendations, enhance shopping experiences, and predict market trends. Its scalable platform is designed to adapt to the evolving needs of businesses, ensuring long-term growth and customer satisfaction.
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Kimonix
Kimonix is an AI-driven merchandising solution for online retailers. It uses customer data and advanced analytics to optimize product assortments, pricing, and promotional strategies. The platform offers tools to personalise category pages, manage inventory effectively, and improve product recommendations. By aligning merchandising decisions with consumer behavior, Kimonix helps businesses boost sales, reduce operational costs, and enhance the shopping experience.
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Lily AI
Lily AI is an AI-driven platform that enhances retail customer experience through advanced product attribution and personalised recommendations. By leveraging computer vision and deep learning, Lily AI enables online retailers to improve product discovery, optimise search results, and offer tailored shopping experiences. The platform integrates with leading eCommerce systems, allowing retailers to harness data-driven insights and align their product offerings with customer preferences and behaviours.
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Nosto
Nosto is an AI-powered Commerce Experience Platform (CXP) designed to help online retailers deliver personalised shopping experiences. By leveraging customer, product, and content data, Nosto enables businesses to create tailored product recommendations, dynamic content, and personalised search results, enhancing customer engagement and driving sales. The platform integrates seamlessly with major eCommerce platforms such as Shopify, Magento, and WooCommerce, making it accessible to a wide range of online retailers.
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Octane AI
Octane AI is an AI-driven platform designed to enhance eCommerce experiences through personalised quizzes, Facebook Messenger, and SMS automation. It enables retailers to collect zero-party data—information that customers willingly share—allowing for tailored product recommendations and marketing strategies. Octane AI integrates seamlessly with Shopify, making it accessible for a wide range of online retailers.
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Shopify's AI-Powered Tools (Shopify Magic)
Shopify Magic is a suite of AI-driven features embedded in the Shopify platform to help merchants streamline their workflows and grow their e-commerce businesses. The tools offer advanced capabilities like automatic product description generation, email content creation, and image editing. These features save time and maintain consistency in branding. Shopify Magic also includes "Sidekick," an AI assistant that provides data-driven insights, assists with task automation, and helps with sales analysis, empowering merchants to focus on strategic growth.
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Symphony RetailAI
Symphony RetailAI is an AI-powered platform tailored for the retail and consumer goods industry, offering solutions that enhance supply chain management, category planning, customer insights, and personalised marketing. By leveraging advanced AI algorithms and data analytics, Symphony RetailAI helps retailers streamline their operations, optimise inventory, and make data-driven decisions that improve customer engagement and operational efficiency. The platform integrates with various retail systems, enabling seamless data flow across business functions and facilitating a more holistic approach to retail management.
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Talkdesk AI
Talkdesk is a leading contact center platform that integrates AI to enhance customer service. Its features include virtual agents, AI-driven analytics, and speech recognition capabilities. Talkdesk AI allows businesses to understand customer sentiment, predict issues before they arise, and resolve inquiries faster. By automating routine tasks and offering data-driven insights, Talkdesk enables contact centers to deliver exceptional customer experiences at scale.
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Triple Whale
Triple Whale is an AI-driven analytics platform tailored for eCommerce businesses. It consolidates data from various sources, providing a unified dashboard that offers real-time insights into marketing performance, customer behaviour, and sales metrics. By integrating with platforms like Shopify, Facebook, Google Ads, and Klaviyo, Triple Whale enables retailers to make informed decisions to drive growth and profitability.
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Vue.ai
Vue.ai is an AI-powered retail automation platform that enables online retailers to deliver personalised shopping experiences, optimise inventory, and streamline various eCommerce processes. By leveraging advanced machine learning algorithms, Vue.ai analyses customer data and behaviour to create tailored product recommendations, personalised search results, and dynamic content. Additionally, it automates several backend operations, enhancing efficiency for retailers. Vue.ai integrates smoothly with popular eCommerce platforms, making it accessible for a wide range of retail businesses.
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Xsellco (eDesk)
eDesk is an AI-powered customer service platform designed for eCommerce businesses. It centralizes customer interactions from various sales channels into a unified inbox, streamlining support operations. Key features include AI-assisted responses, comprehensive customer views, and collaboration tools. eDesk integrates with over 250 eCommerce platforms and marketplaces, including Amazon, eBay, Shopify, and Walmart, ensuring seamless connectivity across various sales channels. By automating repetitive tasks and centralizing customer interactions, eDesk enables businesses to deliver efficient, personalized support, thereby enhancing customer satisfaction and loyalty.
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Zebra Workcloud Actionable Intelligence
Zebra's Workcloud platform provides actionable intelligence tools that empower businesses to optimise workforce performance and operational efficiency. The platform integrates AI to deliver real-time insights into labor productivity, task completion rates, and overall operational health. It helps managers make informed decisions, allocate resources effectively, and maintain high levels of employee engagement and performance.
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Zia
Zoho Zia is an AI-powered assistant integrated within Zoho's suite of applications, designed to enhance productivity and decision-making. Zia leverages natural language processing, machine learning, and analytics to assist with tasks such as data analysis, automation, and customer insights. It provides features like predictive analytics, anomaly detection, sentiment analysis, and chat-based assistance, helping businesses streamline workflows, improve customer engagement, and make data-driven decisions efficiently.
